Management Perceptions of Organizational Service Quality Practices

The Impact of Human Resource Management Practices on Perceptions of Organizational Performance

In recent years, U.S. companies have been urged to adopt a variety of performance-enhancing or progressive human resource management (HRM) practices to improve their competitiveness in the global marketplace (U.S. Department of Labor, 1993). Such recommendations are unsurprising given that professionals and academics have long asserted that the way in which an organization manages people can in...

Organizational impact of system quality, information quality, and service quality

0963-8687/$ see front matter 2010 Elsevier B.V doi:10.1016/j.jsis.2010.05.001 * Corresponding author. Tel.: +971 6 5152306. E-mail addresses: [email protected] (N. Gorla), ton Increased organizational dependence on information systems drivesmanagement attention towards improving information systems’ quality. A recent survey shows that ‘‘Improve IT quality” is one of the top concerns facing IT exec...

Monitoring Quality of Service across Organizational Boundaries

Quality : Perceptions and Practices in Hong Kong

The extent to which software quality is seen as an issue by IS professionals in Hong Kong, and the practices employed to achieve quality is investigated. One-hundred and seventy-five IS professionals were surveyed to obtain answers to the following questions: What definition of “quality” is being used? What, if any, techniques are being used to ensure a quality product? It will be shown that “q...

Employees Perceptions about Knowledge Sharing Impacts on Organizational Practices

This article main objective is to identify the organizations processes which facilitate knowledge sharing, application and impacts on organizational practices. The research question for this study was: what are the impacts of the knowledge sharing processes on organizational practices? The research was qualitative and also quantitative. The qualitative approach involved semi structured group in...